help.usenext.comNo.1 Usenet Provider | USENEXT

Login Menu How it works Pricing Usenet Information Support Test Usenet 14 days for free. Test now Sign in DE EN Sign-up and new accounts How can I pay? Depending on your location you can pay by: – Credit Card: worldwide – PayPal: worldwide – Direct debit: Germany, Netherlands – iDeal: Netherlands Your card, bank account or PayPal account will be charged in Euro (€). If your payment method is in another currency your bank will convert the charge automatically. How can I register to USENEXT and what happens next? You must be of legal age to register with USENEXT. You also need a valid email address and a bank account or credit card. After registration, the activation of your access can take up to 10 minutes. If you have difficulties, please contact our support team. After a successful registration you will be forwarded directly to the members area and logged in automatically. You will also receive an e-mail with the subject And here we go: off to Usenet” for your records. You need a free newsreader to search in the Usenet. All you have to do is download and install newsreader and log in – then you can start right away! How much does the USENEXT service cost? Depending on the selected package, we offer the opportunity to test our offer for 14 days free of charge. Apart from the costs for your Internet connection no further costs are included. After the end of the test phase, you will have to pay for the membership. If you do not like our service you can of course cancel your subscription at any time during the trial period – no fees will be charged in this case. The first charge for the package you have booked will only be made after the end of the trial period. You can find the prices and an overview of the freely available packages on our package overview . I did not receive the login details. What can I do? Is it possible that you mistyped your e-mail address? Please contact our support team so that we can check and, if necessary, correct your contact information. It is also possible that your mailbox is full or that your spam settings do not allow our e-mails to be delivered to your mailbox. In case you lost your login details, you can request your password or have your username resent on our password reset page . After submitting the e-mail address that you used upon registration, we will immediately send you your login details. What plans does USENEXT offer and how can I switch to another plan? You can find everything you need to know about our freely available packages in our package overview . You can change your plan by clicking on Download volume recharge” in your member area. However, if your current plan has a running period of several months, you have to use up all of your download volume first before you can switch to another plan. Where do I find my login details or customer number? You can find your customer number / login details here: the first e-mail that was sent to you after signing up (subject line: Your login details for USENEXT”) in the member area on www.usenext.com within your username – your customer number is the row of digits between the dashes: avi-123456-xx In case you lost your login details, you can request your password or have your username resent on our password reset page . After submitting the e-mail address that you used upon registration, we will immediately send you your login details. With your login details you can log into the member area on www.usenext.com and also onto the newsserver in your newsreader program. Why do I have to provide payment details for the free trial period and how does it work? Regularly we offer our new customers the opportunity to test our service free of charge. In this case, the first 14 days after signing the contract are free. Your account or credit card will only be charged after the trial period has expired. The request for payment data also serves as the first step in securing valid account data. Entered data will of course be transmitted via an encrypted, secure connection. After signing up you’ll receive an e-mail with your login data (username and password). You can use the data for logging into the member area on www.usenext.com and for accessing the usenet within the newsreader app you are using. First steps I have a Mac or Linux computer – is there special software available? Yes, there are several newsreader programs across all operating systems. To set up a newsreader for our service, you need to configure the newsreader using the following data. By connecting to the high speed newsserver, you can usually use the full bandwidth of your internet connection. By connecting to the flatrate server, your download speed will be limited to up to 2.000 kbit/s, but you will not use up any of your highspeed volume. Highspeed (maximum download speed): Newsserver: high.usenext.de Port: 119/443 (Port 563 if using SSL encryption) Your username (avi-xxxxxxxxxxx-xxx) Your password Flatrate (up to 2.000 kbit/s without using highspeed data volume): Newsserver: flat.usenext.de Port: 119/443 (Port 563 if using SSL encryption) Your username (avi-xxxxxxxxxxx-xxx) Your password Your username and password have been sent to you after signing up (email with the subject line Your login data for USENEXT”). In case you deleted the email or lost your login data, you can have them resent by entering the email address you signed up with on our password reset page . Can I transfer unused download volume to the next month? Your membership with USENEXT contains a certain amount of download volume that you can use each month. Therefore, unused download volume expires after one month. Can I use your service on more than one device? There are no technical limits to how many times you can log in using your login data – just enter the data in all the newsreader programs you are using across your devices. If you own two computers, you can use your account on both of them, you do not have to sign up for two contracts. Please note that downloading from the usenet usually maxes out your internet connection, so we do not recommend to have several clients running at once. Apart from this it is of course not allowed to share your login details with anyone. Please make sure that your username and password are secure and not known to third parties. What is the Extra Boost Account”? Your Extra Boost Account is credited with data volume from special offers. As we do not intend to withdraw freebies, the additional data volume is saved in your Extra Boost Account and will remain at your disposal even at the end of the term of your regular download plan. Example: you are currently subscribed to a plan providing access to 30 GB of data volume per month. Our support team gave you 10 GB of additional volume in the course of a special offer. Once your account is recharged, you have access to 40 GB of data volume as the 10 GB from your Extra Boost Account carry over to the following month. If your regular data volume does not suffice until the end of the term, volume from your Extra Boost Account will be used for downloads. In case you made use of 35 GB of volume (30 GB from your regular account and 5 GB from your Extra Boost Account), you will have access to 35 GB the following month as 5 GB will remain in your Extra Boost Account. For further questions concerning your regular USENEXT plan or in regard to the Extra Boost Account, please don’t hesitate to call or contact us online—we will be glad to help! Can I use USENEXT on my smart phone or tablet device? There are newsreader apps for mobile devices that you can use to connect to USENEXT. To configure your app for our service, enter the following data: Highspeed (maximum download speed): Newsserver: high.usenext.de Port: 119/443 (Port 563 if using SSL encryption) Your username (avi-xxxxxxxxxxx-xxx) Your password Flatrate (up to 2.000 kbit/s without using highspeed data volume): Newsserver: flat.usenext.de Port: 119/443 (Port 563 if using SSL encryption) Your username...